At RICHA INFO SYSTEMS LIMITED, we are committed to providing our customers with an excellent shopping experience and ensuring complete satisfaction with our products. Below is our updated refund policy for the RICHA INFO SYSTEMS LIMITED Brand Google Smart TV:

You are eligible for a refund if:

– You have returned the RICHA INFO SYSTEMS LIMITED Google Smart TV within 7 days from the date of delivery, in accordance with our return policy.

– The product is returned in its original, unused condition, with all accessories, manuals, and packaging intact.

– The product has not been damaged due to misuse, accidents, or unauthorized repairs.

 

Once we receive your returned product and confirm it meets the conditions specified in our return policy, we will process your refund as follows:

– Full Refund: A full refund will be issued to your original payment method within 7-10 business days after the returned product has passed inspection.

– Refund for Damaged or Defective Products: If the product is defective or damaged, we will cover the return shipping costs. In this case, you will receive either a replacement or a full refund, based on your preference.

 

– Shipping Charges: Shipping charges (if applicable) will not be refunded unless the return is due to a defect or error on our part.

– Handling Fees: Any handling fees incurred during the purchase may not be refunded.

– Late Returns: Products returned after the 7-day return window will not be eligible for a refund.

 

– Original Payment Method: Your refund will be issued to the same payment method used at the time of purchase (credit/debit card, digital wallets, etc.). The refund will be credited to the beneficiary account linked to the original payment.

– Exchange Option: If you prefer an exchange instead of a refund, we will ship the new product at no additional charge, subject to product availability.

 

If your RICHA INFO SYSTEMS PRIVATE LIMITED Google Smart TV is defective or damaged upon arrival, please notify us within 48 hours of receiving the product. To process your return for damaged or defective products:

– Upload Pictures: You must provide images of the damage to the product for verification.

– We will replace the product at no additional cost to you.

– We will cover the cost of return shipping.

– If a replacement is not available, a full refund will be issued to your original payment method, based on your preference.

– Replacement Timeline: The replacement product will be shipped within 7 days after we receive the damaged product.

 

– For purchases made via credit card through merchant services, please note that the refund process may take up to 30 days.

– The refund will be credited to the same credit card used at the time of purchase.

 

– In case you find any quality issues with the product, please notify us immediately.

– Quality Issue Refund: A full refund will be processed within 14 working days after we receive the product back and confirm the issue.

 

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [support@earthonic.com] or call [9157094380]. Include your order number, product details, and the reason for the return.

2. Return Authorization: If your refund request is approved, we will issue a Return Authorization and provide you with return instructions.

3. Ship the Product Back: Once you receive the Return Authorization, securely pack the product and return it to us using a reliable shipping service.

 

If you have any questions regarding your refund request, please feel free to reach out to our customer support team:

– Email: support@earthonic.shop

– Phone: 9157094380,1800 3098 087

– Website: www.earthonic.shop

 

Thank you for choosing RICHA INFO SYSTEMS LIMITED! We are committed to providing you with the best shopping experience and ensuring your satisfaction.

 

At RICHA INFO SYSTEMS LIMITED, we aim to provide our customers with an exceptional shopping experience and high-quality products. If for any reason you are not fully satisfied with your RICHA INFO SYSTEMS LIMITED Brand Google Smart TV, please review our return policy below:

 

You may return your Earthonic Google Smart TV within 7 days from the date of delivery, provided the following conditions are met:

– The product is in its original, unused condition, with all accessories, manuals, and packaging intact.

– The product has not been damaged due to misuse, accidents, or unauthorized repairs.

– The return request is made within the 7-day return window.

 

The following items cannot be returned:

– Opened or used products that show signs of wear or damage caused by misuse.

– Damaged products that are not reported within 48 hours of delivery.

– Custom or personalized orders.

 

The return process for your Earthonic Google Smart TV must be completed through our website:

1. Login to Your Account: Visit the Earthonic website and log into your account.

2. Go to ‘My Orders’: Select the order containing the Google Smart TV you wish to return.

3. Initiate Return: Click on the “Return” option next to the product, and follow the prompts to submit your return request. Provide your order number, product details, and reason for the return.

4. Return Authorization: Once your return is approved, you will receive a Return Authorization through the website, which will include instructions on how to return the product.

5. Return Shipping: You are responsible for return shipping costs unless the product is defective or damaged upon arrival. Please securely package the product and use a reliable shipping service to ensure it arrives safely.

6. Inspection: Upon receiving the returned product, our team will inspect it to confirm it meets the return criteria. If everything is in order, we will process your refund or replacement.

 

– Full Refund: Once your return is approved and the product is inspected, a full refund will be issued to your original payment method within 7-10 business days.

– Damaged or Defective Products: If the product is defective or damaged, we will cover return shipping costs and provide either a replacement or a full refund, based on your preference.

– Shipping Charges: Shipping charges (if applicable) are non-refundable unless the return is due to a defect or error on our part.

 

If you receive a defective or damaged Google Smart TV, please notify us within 48 hours of delivery via our website:

– Upload Pictures: You will need to upload images of the damage to verify the issue.

– We will replace the product at no additional cost to you.

– We will cover the return shipping costs.

– If a replacement is unavailable, we will issue a full refund to your original payment method.

– Replacement Timeline: The replacement product will be shipped within 7 days after we receive the damaged product.

 

If you identify any quality issues with the product, please contact us immediately through the website:

– Quality Issue Returns: If a product is found to have a quality issue, we will issue a full refund within 14 working days after receiving the product back and confirming the issue.

 

– For purchases made via credit card through merchant services, please note that the refund process may take up to 30 days.

– Refunds will be credited to the same credit card used at the time of purchase.

 

If you have any questions or need further assistance with returns, please reach out to our customer support team via the following channels:

– Email: support@earthonic.shop

– Phone: 9157094380,1800 3098 087

– Website: www.earthonic.shop

 

Thank you for choosing RICHA INFO SYSTEMS LIMITED! We are committed to providing you with the best shopping experience and ensuring your satisfaction.