Refund Policy
At RICHA INFO SYSTEMS LIMITED, we are committed to providing our customers with an excellent shopping experience and ensuring complete satisfaction with our products. Below is our updated refund policy.
1. Refund Eligibility
You are eligible for a refund if the product (including all TV models and other items) is returned within 7 days from the date of delivery, in accordance with our return policy, and meets the following conditions:
– The product is returned in its original, unused condition, with all accessories, manuals, and packaging intact.
– The product has not been damaged due to misuse, accidents, or unauthorized repairs.
– The return request is initiated within the eligible return window and approved by our support team after inspection.
2. Refund Process
Once we receive your returned product and confirm it meets the conditions specified in our return policy, we will process your refund as follows:
– Full Refund: A full refund will be issued to your original payment method within 7-10 business days after the returned product has passed inspection.
– Refund for Damaged or Defective Products: If the product is defective or damaged, we will cover the return shipping costs. In this case, you will receive either a replacement or a full refund, based on your preference.
– Full Refund: A full refund will be issued to your original payment method within 7-10 business days after the returned product has passed inspection.
– Refund for Damaged or Defective Products: If the product is defective or damaged, we will cover the return shipping costs. In this case, you will receive either a replacement or a full refund, based on your preference.
3. Non-Refundable Charges
– Shipping Charges: Shipping charges (if applicable) will not be refunded unless the return is due to a defect or error on our part.
– Handling Fees: Any handling fees incurred during the purchase may not be refunded.
– Late Returns: Products returned after the 7-day return window will not be eligible for a refund.
– Handling Fees: Any handling fees incurred during the purchase may not be refunded.
– Late Returns: Products returned after the 7-day return window will not be eligible for a refund.
4. Refund Method
– Original Payment Method: Your refund will be issued to the same payment method used at the time of purchase (credit/debit card, digital wallets, etc.). The refund will be credited to the beneficiary account linked to the original payment.
– Exchange Option: If you prefer an exchange instead of a refund, we will ship the new product at no additional charge, subject to product availability.
– Exchange Option: If you prefer an exchange instead of a refund, we will ship the new product at no additional charge, subject to product availability.
5. Defective or Damaged Products
If the product received is defective or damaged upon arrival, please notify us within 48 hours of receiving the product. To process your return for damaged or defective products:
– Upload Pictures: You must provide images of the damage to the product for verification.
– We will replace the product at no additional cost to you.
– We will cover the cost of return shipping.
– If a replacement is not available, a full refund will be issued to your original payment method, based on your preference.
– Replacement Timeline: The replacement product will be shipped within 7 days after we receive the damaged product.
– Upload Pictures: You must provide images of the damage to the product for verification.
– We will replace the product at no additional cost to you.
– We will cover the cost of return shipping.
– If a replacement is not available, a full refund will be issued to your original payment method, based on your preference.
– Replacement Timeline: The replacement product will be shipped within 7 days after we receive the damaged product.
6. Merchant Purchases (Credit Card Payments)
– For purchases made via credit card through merchant services, please note that the refund process may take up to 30 days.
– The refund will be credited to the same credit card used at the time of purchase.
– The refund will be credited to the same credit card used at the time of purchase.
7. Quality Issues
– In case you find any quality issues with the product, please notify us immediately.
– Quality Issue Refund: A full refund will be processed within 14 working days after we receive the product back and confirm the issue.
– Quality Issue Refund: A full refund will be processed within 14 working days after we receive the product back and confirm the issue.
8. How to Request a Refund
To initiate a refund, please follow these steps:
1. Contact Us: Reach out to our customer support team at [support@earthonic.com] or call [9157094380]. Include your order number, product details, and the reason for the return.
2. Return Authorization: If your refund request is approved, we will issue a Return Authorization and provide you with return instructions.
3. Ship the Product Back: Once you receive the Return Authorization, securely pack the product and return it to us using a reliable shipping service.
9. Contact Us
If you have any questions regarding your refund request, please feel free to reach out to our customer support team:
– Email: support@earthonic.shop
– Phone: 9157094380,1800 3098 087
– Website: www.earthonic.shop
Thank you for choosing RICHA INFO SYSTEMS LIMITED! We are committed to providing you with the best shopping experience and ensuring your satisfaction.
– Email: support@earthonic.shop
– Phone: 9157094380,1800 3098 087
– Website: www.earthonic.shop
Thank you for choosing RICHA INFO SYSTEMS LIMITED! We are committed to providing you with the best shopping experience and ensuring your satisfaction.
