At Earthonic, we are committed to making your shopping experience simple, reliable and transparent– from placing your order to receiving after-sales support.

1. Free Delivery

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Enjoy FREE Standard Delivery on all orders above ₹799 across eligible serviceable PIN codes in India. For orders below ₹799, applicable delivery charges will be displayed at checkout before payment. Delivery availability and timelines may vary depending on the customer’s PIN code, product category, stock availability and logistics partner availability.

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Most orders are processed for dispatch within 24–48 business hours after successful order confirmation. Standard delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery PIN code. Remote or extended service locations may require additional delivery time. Customers will receive tracking information once their order has been dispatched.

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Need your order faster? Express Delivery may be available for selected products and PIN codes at an additional charge. Availability, estimated delivery time and applicable Express Delivery charges will be displayed at checkout based on:

• Delivery PIN code
• Product availability
• Order time
• Product category
• Logistics partner availability

Express Delivery does not guarantee delivery where delays arise due to circumstances outside Earthonic’s reasonable control.

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Earthonic delivers to serviceable locations across India through our logistics partners. Customers can enter their PIN code on the product page or during checkout to check delivery availability and estimated timelines. If a location is temporarily not serviceable, the customer may be requested to provide an alternative serviceable address or cancel the order for a refund.

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Orders may be cancelled before dispatch without cancellation charges. Once an order has been dispatched, cancellation may not be possible. If Earthonic is unable to fulfil an order because of stock availability, logistics limitations or another operational reason, the customer will be offered an alternative product, revised delivery timeline or full refund, as applicable.

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Earthonic provides a 10-Day Easy Replacement Policy on eligible products purchased through the official Earthonic website. A replacement request must be raised within 10 calendar days from the date of delivery.

Replacement may be provided when:

• A wrong product has been delivered.
• The product has a verified manufacturing defect.
• The product is received damaged.
• Essential accessories or components are missing from the package.

All replacement requests are subject to verification by Earthonic or an authorized service representative.

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Any physical or transit damage should be reported to Earthonic within 48 hours of delivery. Customers are strongly advised to record an unboxing video when opening the package, particularly for televisions and other high-value electronics. The product, original packaging, accessories, manuals, warranty documentation and invoice should be retained until the replacement request has been resolved.

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Televisions are eligible for replacement within the applicable 10-day period in cases of:

• Verified manufacturing defect
• Transit damage
• Dead-on-arrival unit
• Incorrect model delivered

For technical issues, Earthonic may arrange an inspection by an authorized technician before approving replacement. Once the applicable replacement period has expired, product issues will be handled according to the applicable Earthonic warranty policy.

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Opened, installed, activated, or used electronics are generally not eligible for return solely because of a change of mind, personal preference, size preference, colour preference, or similar reasons. Unopened products may be considered for return at Earthonic’s discretion, subject to product condition, packaging and applicable logistics charges.

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Earthonic products are backed by category-specific warranty coverage.

Warranty terms, coverage of components and applicable conditions may vary by TV model and will be mentioned on the respective product page, invoice or warranty documentation.

Applicable against eligible manufacturing defects under normal usage conditions.

1 Year Warranty – unless a different warranty period is specifically mentioned on the product page or product documentation.

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Warranty is applicable to eligible manufacturing defects during the stated warranty period. Proof of purchase/invoice may be required to claim warranty.

Warranty generally does not cover:

• Accidental or physical damage
• Liquid or moisture damage
• Damage caused by improper installation
• Unauthorized repair or modification
• Normal wear and tear
• Damage caused by misuse
• Electrical damage caused by conditions outside the product’s rated specifications
• Damage caused during transportation by the customer
• Missing or altered serial numbers
• Commercial misuse of products intended for residential use

Specific exclusions may vary by product category.

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Where a replacement is approved but the same product is unavailable, Earthonic may offer:

1. An equivalent replacement product.
2. Store credit.
3. Refund to the original payment method within 7–10 business days depending on product availability and the circumstances of the claim.

Approved refunds will be processed after the returned product successfully completes the applicable quality verification.

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• Free Delivery above ₹799
• 10-Day Easy Replacement
• Up to 2-Year TV Warranty
• 6-Month Charging Cable Warranty
• 1-Year Warranty on Other Eligible Products
• Express Delivery Available on Selected PIN Codes

Earthonic is committed to delivering reliable products, transparent policies and dependable after-sales support across India.

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If you have any questions regarding shipping, delivery, replacement, returns, refunds or warranty, please feel free to reach out to our customer support team:

• Email: support@earthonic.shop
• Phone: 9157094380, 1800 3098 087
• Website: www.earthonic.shop

Thank you for choosing Earthonic. We are committed to providing you with reliable products, transparent policies and dependable after-sales support.